Last Updated: January 15, 2024
HomeAssist360 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and website.
1. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Profile information (apartment unit, role within the property)
- Payment information (for premium features)
- Communication data (messages, maintenance requests, announcements)
Automatically Collected Information
When you use our services, we may automatically collect:
- Device information (device type, operating system, unique device identifiers)
- Usage data (app features used, time spent, actions taken)
- Location data (if you grant permission for location-based features)
- Photos and media (when you upload images for maintenance requests)
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our apartment management services
- Communication: To send you updates, maintenance notifications, and respond to your inquiries
- Account Management: To create and manage your account, authenticate users, and provide role-based access
- Maintenance Coordination: To process and track maintenance requests, coordinate repairs
- Bill Management: To calculate, distribute, and track shared expenses and payments
- Analytics: To analyze usage patterns and improve our services
- Legal Compliance: To comply with legal obligations and protect our rights
3. Information Sharing and Disclosure
Within Your Apartment Community
Certain information is shared within your apartment community as necessary for the service:
- Property managers can view resident contact information and maintenance requests
- Billing information is shared for expense splitting and payment tracking
- Community announcements are visible to all residents
Third-Party Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and data storage
- Payment processing
- Email and SMS notification services (India-based)
- Analytics and performance monitoring
Legal Requirements
We may disclose your information if required to do so by law or if we believe such action is necessary to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security issues
- Protect the safety of users or the public
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls limit who can view your information
- Regular Audits: We conduct regular security audits and updates
- Secure Infrastructure: We use reputable cloud providers with robust security measures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.
6. Your Rights and Choices
Access and Control
You have the right to:
- Access and review your personal information
- Update or correct inaccurate information
- Delete your account and personal information
- Export your data in a portable format
- Opt out of promotional communications
Location Data
You can control location data collection through your device settings. Note that disabling location services may limit certain app features.
Push Notifications
You can manage push notification preferences in the app settings or through your device settings.
7. Children's Privacy
HomeAssist360 is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete such information promptly.
8. International Data Transfers
Your data is primarily stored and processed within India to ensure compliance with local data protection regulations. We may occasionally transfer certain data to trusted international partners for specific services, but we ensure appropriate safeguards are in place.
9. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Providing an in-app notification
Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.
11. Contact Us
This Privacy Policy is effective as of January 15, 2024. We are committed to protecting your privacy and will continue to update our practices to maintain the highest standards of data protection.