Terms of Service

Welcome to HomeAssist360. These Terms of Service ("Terms") govern your use of our mobile applications, website, and related services (collectively, the "Service") operated by HomeAssist360 ("we," "us," or "our").

1. Acceptance of Terms

By creating an account, downloading our mobile applications, or using any part of our Service, you confirm that:

• You are at least 18 years old or have reached the age of majority in your jurisdiction
• You have the legal capacity to enter into these Terms
• You will comply with all applicable laws and regulations
• All information you provide is accurate and complete

2. Description of Service

HomeAssist360 provides apartment management solutions including:

• Maintenance Management: Creating, tracking, and resolving maintenance requests
• Bill Management: Splitting and tracking shared expenses among residents
• Communication Platform: Facilitating communication between residents, managers, and owners
• User Management: Role-based access for different types of users
• Analytics and Reporting: Property management insights and reports

3. User Accounts and Registration

Account Creation

To use certain features of our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Approval

New user accounts require approval from authorized apartment administrators. We reserve the right to:

• Reject any registration request
• Terminate accounts that violate these Terms
• Require additional verification for account activation

4. User Roles and Responsibilities

Super Administrators

• Manage apartment complex registrations
• Oversee platform-wide settings and policies
• Ensure compliance with platform guidelines

Apartment Administrators

• Manage their specific apartment complex
• Approve resident registrations
• Oversee maintenance and billing operations
• Ensure data accuracy and appropriate usage

Property Owners and Residents

• Use the Service responsibly and lawfully
• Provide accurate information for requests and communications
• Respect other users' privacy and rights
• Pay applicable fees promptly

5. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws, regulations, or these Terms
• Harass, abuse, or harm other users
• Submit false, misleading, or fraudulent information
• Interfere with the security or functionality of the Service
• Attempt to gain unauthorized access to other accounts or systems
• Upload malicious code, viruses, or harmful content
• Spam or send unsolicited communications
• Use the Service for any commercial purpose without authorization
• Copy, modify, or distribute our content without permission

6. Subscription Plans and Billing

Basic Plan

Our basic plan is available for small societies with 8-20 flats and includes essential society management features.

Premium Plans

Customized solutions are available based on society size:

• Medium Societies: For 21-50 flats
• Large Societies: For 50+ flats
• Enterprise Solutions: For multi-tower complexes
• Custom pricing: Tailored for Indian residential societies

Payment Terms

• Flexible payment options: monthly or annual billing
• Payments processed securely through Indian payment gateways
• Multiple payment methods supported (UPI, Net Banking, Cards)
• Refund policy as per Indian consumer protection laws

Free Trial

We offer a 30-day free trial for premium features. You may cancel anytime during the trial period without charge.

7. Cancellation and Termination

Cancellation by You

You may cancel your subscription at any time with 30 days' notice. Your access will continue until the end of your current billing period.

Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Fail to pay subscription fees
• Engage in fraudulent activity
• Use the Service in a way that harms other users or our business

Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• We will delete your data within 30 days unless legally required to retain it
• You remain liable for any unpaid fees
• Provisions that should survive termination will remain in effect

8. Intellectual Property Rights

Our Rights

HomeAssist360 and its content are protected by intellectual property laws. We retain all rights to:

• The HomeAssist360 name, logo, and trademarks
• Software, applications, and technology
• Documentation, designs, and user interfaces
• Analytics, reports, and aggregated data

Your Rights

You retain ownership of content you submit but grant us a license to:

• Store, process, and display your content as necessary for the Service
• Create anonymized, aggregated data for analytics and improvements
• Share content within your apartment community as appropriate

9. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you consent to our data practices as described in the Privacy Policy.

10. Disclaimers and Limitation of Liability

Service Availability

We strive for high availability but cannot guarantee uninterrupted service. The Service is provided "as is" without warranties of any kind.

Limitation of Liability

To the maximum extent permitted by law, HomeAssist360 shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or technical failures
• Actions or omissions of third parties
• Any amount exceeding the fees paid in the 12 months prior to the claim

11. Indemnification

You agree to indemnify and hold harmless HomeAssist360 from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Content you submit or actions you take

12. Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, cyber attacks, or other force majeure events.

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of India, specifically the Information Technology Act, 2000, and related regulations.

Dispute Resolution

Before filing any legal action, you agree to attempt resolution through:

• Direct communication with our support team
• Good faith negotiation
• Mediation if necessary

Arbitration

If informal resolution fails, disputes will be resolved through arbitration in Bangalore, Karnataka, under the Arbitration and Conciliation Act, 1996.

14. Changes to Terms

We may update these Terms periodically. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Providing in-app notifications

Continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HomeAssist360 regarding the Service.

17. Contact Information

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These Terms of Service are effective as of January 15, 2024. We are committed to maintaining fair and transparent terms that protect both our users and our business interests.